Customer Service / Shipping Associate (Part-Time, Houston)
Location: Houston· Team: Customer Service · Type: Part-time (hours flexible; typically 20-30 hours/week)
About the role
Disability Lab builds and ships wheelchair parts and custom equipment direct-to-customer—fast, practical, and high quality. We’re a small team, so this role matters a lot day-to-day.
What you’ll do
Answer customer questions via phone/email/messages in a helpful, clear way
Create shipping labels, pack orders, and help keep orders moving out accurately
Coordinate with the shop team on order status, backorders, and special requests
Process basic returns/exchanges and document issues clearly
Keep customer/order notes organized (computer-based systems)
Help with light inventory tasks and keeping the shipping area clean and efficient
What we’re looking for
Strong communication skills (written + verbal)
Comfortable with computers and learning new software (email, order systems, shipping tools)
Detail-oriented and dependable (shipping accuracy matters)
Able to stay calm and professional when things get busy
Bilingual English/Spanish strongly preferred
Nice to Have
Experience in e-commerce customer service, shipping/fulfillment, or warehouse operations
Familiarity with Shopify/ShipStation-type tools (or similar)
Connection to disability community (personal, family, caregiver, or work experience)
Ready to apply?
Share your portfolio, resume, and a short note about why this role is a great fit for you.
It takes less than 5 minutes.
Disability Lab
Disability Lab: disability-led prototyping—developing real solutions for the disability community, by and for people with disabilities.