Part-Time SOP & Process Documentation Specialist (Bilingual English/Spanish)
Location: Houston/Remote · Team: Admin · Type: Part-time (hours flexible; typically 20 hours/week)
About the role
We need a detail-oriented, process-minded person to capture how work gets done across Disability Lab and turn it into clear, usable SOPs. You’ll observe real workflows, ask smart questions, and build documentation the team can actually follow. Bilingual English/Spanish is strongly preferred so our whole team is supported. This can grow into training/onboarding support over time.
What you’ll do
Interview team members and observe workflows to document “how we do things today”
Write SOPs that are clear, practical, and easy for new team members to follow
Build and maintain an organized SOP library by department/process
Document processes using step-by-step instructions, checklists, and photos/screenshots when helpful
Create bilingual SOPs (English/Spanish) or translate between both
Flag gaps, unclear handoffs, and “tribal knowledge” risks; suggest improvement opportunities
Keep SOPs current with version control (dates, owners, updates)
(As you ramp) Turn SOPs into training guides/onboarding checklists and support light QA audits to confirm SOPs match reality
What we’re looking for
Experience documenting processes, writing SOPs, or building operational documentation
Strong writing skills with a “make it simple” mindset
Comfortable interviewing staff and asking clarifying questions without slowing work down
Organized with templates, naming conventions, and version control
Fluent in English
Spanish fluency strongly preferred (written + spoken)
Working style: low-ego, high-clarity communicator; calm persistence; practical (not corporate); respectful with a hands-on team
Nice to Have
Experience in manufacturing, e-commerce ops, shipping/fulfillment, or customer support
Familiarity with Google Docs/Drive, Notion, or similar documentation tools
Basic visual documentation skills (screenshots, simple diagrams/flowcharts, Loom videos)
Training/onboarding experience
Ready to apply?
Share your portfolio, resume, and a short note about why this role is a great fit for you.
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Disability Lab
Disability Lab: disability-led prototyping—developing real solutions for the disability community, by and for people with disabilities.